Terms & Conditions
Last updated: [27/02/2026]
These Terms & Conditions (“Terms”) govern your use of the Auld Inkwell website and any products and/or services we provide. By using our website or placing an order, you agree to these Terms.
About us
Business name: Auld Inkwell
Address: 19 London Rd, Edinburgh, EH7 5AT, United Kingdom
Email: auldinkwell@gmail.com
[Optional] Company/Trader details: [Sole trader / Partnership / Ltd company name + number]
Products and services
We provide: [describe what you sell/provide – e.g., printed goods, design services, stationery, digital downloads, commissioned work]. Any descriptions, images, and pricing on our website are intended as a guide and may be updated.
Quotes and orders
- Quotes (if applicable) are valid for [e.g., 14] days unless stated otherwise.
- An order is accepted when we confirm it in writing (including by email) and/or when payment is received (as applicable).
- You are responsible for providing accurate information (e.g., names, addresses, specifications, approvals).
Prices and payment
- Prices are shown in GBP unless stated otherwise.
- Payment terms: [e.g., payment in full upfront / 50% deposit + balance on completion / 14-day invoice].
- Late payments may result in delays to delivery and/or additional charges where permitted by law.
Delivery and turnaround
Estimated delivery/turnaround times are provided in good faith but are not guaranteed. Delays may occur due to factors outside our control (e.g., supplier or courier delays).
Delivery method: [e.g., Royal Mail / Courier / Digital delivery]
Customer responsibilities
- Where proofs or drafts are supplied, you must review and approve them carefully.
- We are not responsible for errors approved by you (e.g., spelling, addresses, layout, colours) unless otherwise agreed.
- If you supply materials (text, images, logos), you confirm you have the rights to use them.
Refunds, cancellations, and returns
Your rights depend on what you buy.
- Services / commissioned or personalised items: once work has started, cancellations may not be refundable, or may be refundable only in part to cover work completed and costs incurred.
- Digital content: refunds may not apply once delivery has started, if you have agreed to immediate access.
- Physical goods (non-personalised): you may have the right to cancel within 14 days of receipt under consumer law, subject to conditions.
To request a cancellation, return, or resolution, email auldinkwell@gmail.com with your order details.
Faulty, damaged, or incorrect items
If an item arrives faulty, damaged, or incorrect, contact us as soon as possible with photos where relevant. We will work with you to repair, replace, or refund in line with your legal rights.
Intellectual property
Unless otherwise agreed in writing, all content on our website (including text, images, branding, and designs) is owned by or licensed to Auld Inkwell. You may not copy, reproduce, or use it without permission.
For commissioned work: [state what happens to ownership/licensing – e.g., client receives a licence for agreed usage upon full payment].
Limitation of liability
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law. Subject to that, we will not be liable for indirect or consequential losses, loss of profit, or loss of business arising from your use of our website or our products/services.
Website use
- You agree not to misuse our website, attempt to gain unauthorised access, or introduce malware.
- We may suspend or withdraw the website (in whole or in part) without notice if required for security, maintenance, or legal reasons.
Privacy
Our use of your personal information is explained in our Privacy Policy.
Changes to these Terms
We may update these Terms from time to time. The latest version will be posted on this page with the “Last updated” date.
Governing law
These Terms are governed by the laws of Scotland (as Auld Inkwell is based in Edinburgh), and the Scottish courts shall have jurisdiction, unless consumer law in your country of residence provides otherwise.
Contact
Questions about these Terms? Email auldinkwell@gmail.com.