Privacy Policy
Last updated: [27/02/2026]
This Privacy Policy explains how Auld Inkwell (“we”, “us”, “our”) collects, uses, shares, and protects personal information when you visit our website, contact us, or use our services.
Who we are
Data Controller: Auld Inkwell
Address: 19 London Rd, Edinburgh, EH7 5AT, United Kingdom
Email: auldinkwell@gmail.com
Information we collect
- Contact information (e.g., name, email address, phone number) when you enquire or request a quote.
- Order / service information (e.g., billing details, delivery details if relevant, project notes) if you purchase from us.
- Payment information (handled by our payment provider; we do not typically store full card details).
- Website usage information (e.g., pages visited, device and browser information, approximate location) via cookies and similar technologies.
- Communications (e.g., emails or messages you send to us).
How we use your information
- To respond to enquiries and provide customer support.
- To provide our products and/or services, including managing orders, delivering work, and sending service updates.
- To take payment and prevent fraud.
- To improve our website, services, and customer experience.
- To send marketing communications where permitted (you can opt out at any time).
- To comply with legal obligations and enforce our terms.
Lawful bases for processing (UK GDPR)
- Contract – where processing is necessary to provide products/services you request.
- Legitimate interests – to operate and improve our business, keep our website secure, and respond to enquiries.
- Consent – for certain cookies and, where required, for marketing.
- Legal obligation – where we must comply with legal requirements (e.g., tax and accounting).
Marketing
We may send you marketing if you have asked for it or where we are otherwise permitted by law. You can opt out at any time by using the unsubscribe link (if provided) or emailing us at auldinkwell@gmail.com.
Sharing your information
We may share your information with trusted third parties only where necessary, for example:
- Website hosting and email providers
- Analytics providers (e.g., to understand website performance)
- Payment processors
- Delivery / logistics providers (if physical items are shipped)
- Professional advisers (e.g., accountants, insurers) and regulators where required
We require service providers to protect your information and only use it for the purposes we specify.
International transfers
Some providers we use may process data outside the UK. Where this happens, we take steps to ensure appropriate safeguards are in place (such as contractual protections).
How long we keep your information
We keep personal information only for as long as necessary for the purposes described above, including legal, accounting, or reporting requirements. Typical retention periods may include:
- Customer/order records: up to [e.g., 6 years] for tax and accounting
- Enquiry data: up to [e.g., 12–24 months] after last contact
- Marketing preferences: until you opt out
Your rights
Under UK data protection law, you may have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request erasure (in certain circumstances)
- Restrict processing (in certain circumstances)
- Object to processing (including direct marketing)
- Data portability (in certain circumstances)
- Withdraw consent where processing is based on consent
To exercise your rights, contact us at auldinkwell@gmail.com.
Security
We take reasonable technical and organisational measures to protect personal information. However, no online service is completely secure and we cannot guarantee absolute security.
Links to other websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Please review their policies.
Complaints
If you have concerns about our use of your information, please contact us first. You also have the right to complain to the UK Information Commissioner’s Office (ICO).
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the “Last updated” date.